Conflict Resolution in the Workplace Webinar Recording is a Course
Full course description
Overview
In the workplace, unresolved conflict can negatively impact the individuals involved, other team members, and the organization as a whole by affecting productivity and morale. The approach you take to managing conflict determines whether stress or opportunities for growth will be created. This seminar will examine various types of conflict and provide participants with a model for successfully resolving conflict at work.
Learning objectives
- Define the nature of conflict, including its cause and effect.
- Understand the different conflict management styles and when each one is most effective.
- Resolve conflict through negotiation.
Facilitator
This webinar is facilitated by Phil Kaethler from UBC's Employee and Family Assistance Program LifeWorks.
Dates
Pre-recorded webinar available from April 18 - June 18, 2022