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The art of managing conflict is a Course

The art of managing conflict



Full course description

Date: Monday, April 22, 2024 


Time: 2 – 3 pm PST 


Audience: All faculty and staff at UBC Vancouver and Okanagan 


Location: Zoom. (Once you’ve registered, you will be directed to the course Canvas page where you can find the Zoom link.) 


About this workshop: 


Conflict is a common part of life, a natural result of people having different points of view, values, and beliefs. When left unaddressed, workplace conflict can lead to increased absenteeism and reduced productivity. When well-managed, conflict can enhance your relationships, deepen your understanding of yourself and others, and stimulate change and growth. This seminar will provide participants with a framework for assessing the types of conflict common in the workplace and propose strategies for their resolution. 

At the end of this seminar, participants will be able to do the following: 

  • Recognize the nature and impact of conflict. 
  • Understand the effects of unresolved conflict. 
  • Apply practical strategies for resolving conflict. 

Important notes: 

  • This session combines lecture elements with a variety of engaging elements like Q&A, group discussion, as well as polling and chat functionality.
    • There will be no breakout rooms.
  • The session will not be recorded and the slides will not be shared.  
  • Closed captioning can be enabled.

About Your Facilitator: 


Munir Velji (BA, MSW) from UBC’s Employee and Family Assistance Program (EFAP). Munir holds three degrees; a BA in Criminology and a Bachelors in Social Work, as well as a Masters in Social Work. Munir graduated from UBC in 1993 and has been working as a Registered Clinical Social Worker for 28 years. He is certified in Critical Incident Stress Management and has conducted close to 600 debriefings in his career. Munir is also well versed in de-escalation training and has been a certified trainer in Non- Violent Crisis Intervention for 16 years. Munir has worked in various settings including residential, healthcare, non- profit, mental health, addictions and EFAP. He is a seasoned workshop facilitator and a sessional instructor at Douglas College, the University of the Fraser Valley and City University. Munir currently works for the Bloom Group in the Downtown Eastside of Vancouver as the Practice and Standards Lead  



If you have questions or accommodation requests, please email Lauren Lee at 


Sign up for this course today!