Full course description
INSTRUCTOR: Bookstore Leadership
AUDIENCE: Requirement for all Book store staff
This course covers:
- Customer Service Foundations
- Problem Solving and Troubleshooting
- Building rapport with customers
- Call control strategies
- Handling abusive customers
- Creating positive conversations with challenging customers
- De-escalating intense situations
- Serving customers through chat and text
TAGS: OE, VRPTGY, JBRDTG