INSTRUCTOR: Bookstore Leadership 

AUDIENCE: Requirement for all Book store staff

This course covers:

• Customer Service Foundations
• Problem Solving and Troubleshooting
• Building rapport with customers
• Call control strategies
• Handling abusive customers
• Creating positive conversations with challenging customers
• De-escalating intense situations
• Serving customers through chat and text

TAGS: OE, VRPTGY, JBRDTG