Full course description
By completing this training, you will gain a clear understanding of UBC Facilities' role and your responsibilities as member of Facilities' ONE TEAM.
You will learn the key differences between customer experience and customer service, how Facilities measures its performance, and why delivering a positive customer experience is essential.
This course will also help you understand the importance of accountability, the three core areas of focus for exceptional service—reliability, timeliness & efficiency, and care & concern—and what it takes for you to become a TRUSTED BUSINESS PARTNER within the UBC community.